Returns & Exchanges
At Positive Grid, we stand behind the quality of our gear and offer a 30-day satisfaction guarantee to ensure you have the perfect setup for your sound. If you are not completely satisfied with your purchase, you can return your hardware for a full refund within 30 days of delivery.
Initiate Your Return
Visit our online Support Center and submit a request with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Pack Your Gear
Carefully place the product in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.
Ship to Positive Grid
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking number for reference.
Receive Your Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing