Frequently Asked Questions
Everything you need to know about our smart audio technology.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 days depending on the destination.
Do Positive Grid products come with a warranty?
Yes, all our hardware products include a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for software and hardware?
We offer a 30-day money-back guarantee on hardware products. Please note that digital software downloads are non-refundable once the activation code has been redeemed.
Are the Spark amplifiers compatible with bass guitars and acoustic instruments?
Absolutely. Our smart amplifiers feature specialized amp models and effects specifically designed for electric, bass, and acoustic guitars.
How do I update the firmware on my device?
You can update your firmware by connecting your device to a computer via USB and using the official Positive Grid Firmware Updater tool available on our support page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.